NetSuite says a reorganization of the sales force that addressed its installed base, coupled with a change in the compensation plan, has significantly improved customer retention this year. The statement came from CFO Ron Gill this week when he addressed a Wells Fargo Securities Technology, Media and Telecom conference. Read more...

The vibes on Dynamics GP have not been good for a couple of years.  It has especially been subject to complaints that Microsoft had authorized far too many dealers and that they weren't always that good. The other criticism goes back to the origins at Great Plains, the complaint that too many functions have to be added by third-party products. Read more...

Kaseya, which has made its name in IT systems management, has acquired most of the assets of ObjAcct Inc., which makes the ObjAcct XML Accounting Suite. ObjAcct was founded by Solomon and SaaS veteran Lee Mellinger, who has joined Kaseya as SVP of the Financials Division. The accounting suite will be integrated into Kaseya's systems and service management platform, which Kaseya said would make it easy for IT professionals to capture and monetize costs associated with the delivery of IT services.

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During his company's earnings Webcast this month, NetSuite CEO Zach Nelson went after the market status of SAP's Business By Design (as he often does).  I held off the publishing these comments until I could get an SAP response. In answer to an analyst's question, Nelson commented, "It's being seen a lot in SAP shops and divisions of SAP shops. ... I don't really believe it's in production. ... While they may be showing it, I don't think they are selling a lot of it. ... I think we’ll see it in actual production next year." Read more...