News and Analysis

News and Analysis (15669)

SAGE: DIRECT CUSTOMER INVOLVEMENT

Outside of the announcement of the plan to eventually stop promoting product brands, the biggest nugget in Pascal Houillon's keynote at the Sage Summit conference today involved the use of the word "direct." Houillon, asked about the role of Sage and it partners, said that "There will be more direct involvement with Sage and its customers than there has been in the past." There was no followup on what this means. The only elaboration was that Houillon said there would be "opportunity for both Sage and its partners."

 

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SAGE TO DROP PRODUCT NAMES

Pascal Houillon Sage intends to drop its product brand names over the next two years in order to establish the Sage name in North America. That announcement was made this week at the  Sage Summit conference by Pascal Houillon, CEO in Sage North America, in his first major speech before the company's channel.

 

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MAS VARS FACE SUPPORT CHANGE

MAS resellers are grappling with a change in Sage support policies that has produced at least a mini furor. Sage has decided not to provide unlimited support calls to MAS resellers and instead will give them 10 free incidents a year each. For Accpac and Pro VARs, the change was a big yawn, since they have been used to the same terms for several years. Tom Miller, the Sage VP of channel management, said, "it's an education issue." If nothing else, there's a sense that Sage didn't handle the issue well with some irritation that it was announced just before the Summit conference, just underway at the Gaylord Hotel at National Harbor in Maryland, just downstream from Washington D.C. Read more...

CHANNEL BUSINESS STRONG

Bryan WiltonThe June quarter was a strong one, which is reportedly good for Microsoft which ended its fiscal year on June 30.  And conversations with some VARs that usually perform well found them glowing about the business during the last few months. "We are having a record year in terms of revenue and profits," said Sheldon Kralstein, CEO of Holmdel, N.J.-based Clients First Business Solutions. Kralstein said for the first six months of 2011 his company's revenue was up 20 percent and profitability up by 50 percent over the same period in 2010. Clients First has a broad product line: MAS 90/200/500, Dynamics AX/NAV, Epicor 9 and SAP Business One. Read more...

EPARTNERS OPENS DYNAMICS PORTAL

Dynamics reseller ePartners has launched a portal, www.erpcloudpower.com, that generates a customized pricing quote for prospects and provisions a free, 30-day trial of Microsoft Dynamics AX, GP or SL in the cloud. The portal, the company says, is designed for a streamlined approach for evaluating purchases of Dynamics and other cloud-based Microsoft technologies. Many of us may still be thinking, "Which Dynamics products are those other than Dynamics CRM Online?" since the Dynamics ERP cloud still is hosted  applications.  And the whole import of Steve Ballmer's cloud speech at Convergence – and I guess clouds are mainly vapor – was that a true SaaS product won't be on the market until next year with the next version of Dynamics NAV.

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BLOGGING FOR INSIGHT

Bruce Richardson, Infor bloggerBlogs get picked on here regardless of vendor affiliation. But it's not all blogs.  It's those that don't deliver on what should be a good idea. Today’s victim is the "Executive Insights" blog on the Dynamics community page. I would really love to see opinions and commentary from executives at Microsoft Business Solutions, except that we rarely get it and it’s been a while. Instead, the blog has bogged down in run-of-the-mill marketing posts and there are few of those. The last one was March 3 and the one before then is December 6. Executives are busy so if they can't work this into their schedule, fine, but then turn the space over to something else and change the title. Read more...

HOSTED B1 COMING TO U.S.

SAP logoSAP is rolling out a subscription-based hosted version of SAP Business One with the product scheduled for this country later this year. Hosted B1 is already available in China, France, Germany, India, Italy, Southeast Asia, Spain and the United Kingdom. The company said hosting will be available only through its partners such as CAP Solutions, Datalab, Fasttrack, Onyx and Seidor.

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INFOR OUTLINES LAWSON PLANS

Infor has established a schedule for releasing products with the recently completed acquisition of Lawson Software.  The company laid out the plans for the use of Lawson with existing Infor products starting with Lawson S3 and Infor FMS SunSystems Enterprise; Lawson S3 and Infor EAM; and Lawson Human Capital Management and Infor Workforce Management. Read more...

THE BYDESIGN RESELLER COUNT

SAP likes to talk about feet on the street when asked about the size of its reseller channel, so it seemed a good time to look at the Business By Design "Find a Partner" tool on the SAP page.  Since it doesn't include some resellers who have been announced, Arxis Technologies for example, I'm not sure how this list was put together. But there are 79 resellers on this list, some of these multiple locations of the same VAR, for example, three locations of CPA firm Sikich Read more...

COUGAR LOOKS FOR VARS

Cougar logoCougar Mountain Software plans to rebuild its reselling channel, and along the way it may also start a CPA program. The dealer channel once had hundreds of members, but the company wanted to get rid of the non producers. "We cut too deep," says Kristine Terrell, who manages the company’s channel programs. That left Cougar with about 70 dealers and areas in which the company lacks geographical coverage. Among the changes are a reduced signup fee of $500. That had formerly been $1,000 or $2,000, depending on the program the VAR selected. The fee includes training and support. The company is also considering a coop program and offers a lead referral service. As to a CPA program, "we haven’t totally ironed that out yet," she said. "But I think we will do it."

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