Microsoft's new approach to renewing maintenance and support contracts is producing a lot of unhappiness among Dynamics resellers.  As part of a new channel program, it is rewarding VARs for increasing remewals. But the sore point is Microsoft's decision to renew end user contracts automatically 20 days before they expire, if they have not already been extended. The dealer gets billed for the renewal and if the customer drops maintenance, it's the dealer who faces the paper work to reverse the charge. Read more...