Nonprofit software vendor Blackbaud has hired two executives who have the responsibility of “driving customer satisfaction through operational excellence and quality improvement.” Writing about what the Charleston, S.C.-based vendor describes as a new function gets puffy quickly. The best tactic is simply to say that Steve Halleck has become VP of business operations, and Steve Hodlin, director of operational excellence. Halleck was mostly recently SVP of group operations for the Financial Institutions Group at Fiserv.