Smith has been CEO since January 2008. Is it time to start thinking about a succession plan being put into place? It does not have to be immediate, simply a step toward that end. My favorite internal candidate is SVP Sasan Goodarzi, who has rotated through different parts of the company during two tenures at Intuit. He was SVP and GM for the company's ProTax division and Intuit Financial Service from 2004 through 2010. He came back to Intuit as chief information officer in 2011 and took over his current role leading the Consumer Tax Group in 2013. I have similar feelings about this year's promotion of Jim McGeever as president of NetSuite where Zach Nelson has led the company for 15 years—perhaps the first step in transition? McGeever was CFO for several years and then COO. In these cases, the execs have the broad experience in many areas of the company's operation, a background often desired in CEOs.