I especially like this phrase:  "According to Tom Millay, general manager of Consona’s CRM products, the Consona team is counting down the days until the Consona Cloud is generally available." Yes, that's the sound of a PR machine in full overdrive. The new offering fits the definition of Web 3.0 (I had to go to the "How Stuff Works" Web Site for that. I'm still trying to figure out what 2.0 is. The picture of a young lady with a head-mounted display for accessing the Web reminded me of the Borg in "Star Trek, The Next Generation.") The press release had another executive stating the upcoming Cloud product has all the advantages of both on-premise and first generation SaaS deployments, and none of their drawbacks.” It also cures the common cold.